Question 1

Is all your meat Halal certified?

Accepted Answer

Yes, 100% of our meat products are Halal certified. We work exclusively with certified Halal suppliers and maintain strict compliance with Halal standards throughout our supply chain.

Question 2

What areas do you deliver to?

Accepted Answer

We deliver throughout mainland UK. Delivery to Scotland Highlands, Northern Ireland, and Channel Islands is available with a small surcharge. Enter your postcode at checkout to see delivery options.

Question 3

What are your delivery days?

Accepted Answer

We deliver Monday to Friday. Orders placed before 2pm are typically dispatched next working day. You can select your preferred delivery day during checkout.

Question 4

How is the meat packaged for delivery?

Accepted Answer

All products are vacuum-packed and shipped in insulated packaging with ice packs to maintain freshness. Our packaging keeps products chilled for up to 48 hours.

Question 5

Do you offer trade accounts?

Accepted Answer

Yes! We offer wholesale pricing for restaurants, takeaways, hotels, and other food businesses. Apply for a trade account through our Wholesale page to access preferential pricing.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. Trade accounts can also pay via bank transfer.

Question 7

Can I change or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placing them. After this window, please contact us and we'll do our best to accommodate your request.

Question 8

What is your returns policy?

Accepted Answer

Due to the perishable nature of our products, we cannot accept returns. However, if there's an issue with your order, please contact us within 24 hours of delivery and we'll resolve it.

Help

Help & FAQs

Ordering

Delivery

Products

Returns